Deposits and no-show fees

Require a card hold on an appointment type, then capture or release it from /practice/payments when the patient attends or does not attend.

Require a deposit

1. Open /practice/scheduling → Appointment types.
2. Select Edit on the appointment type.
3. Turn on Require deposit.
4. Enter a deposit amount, or leave it blank to hold the full appointment price.
5. Save.

The patient's card is authorised, not charged, for the amount due to reserve the appointment. The booking is confirmed only after authorisation.

Capture or release the hold

• Open /practice/payments and find the row marked Deposit held.
• Select Capture when the patient attends, or when your published no-show policy says to keep the deposit.
• Select Void when the patient cancels and you are releasing the hold.

Stripe holds expire automatically after seven days if neither action is taken. Publish your late-cancellation and no-show terms wherever you link your booking service.

Go further

• Set up appointment types and booking links
• Review payments and refunds