Payments, refunds, CSV export
Review Stripe payments, capture or void deposits, issue refunds, and export records for your UK clinic’s finance workflow.
Open /practice/payments to review Stripe charges, handle deposit holds, issue refunds, and download invoice CSVs for your accountant.
Review the payment history
The page shows the patient, booking and charge times, amount, payment status, and any Stripe error. Totals show collected money, successful charges, and refunds. Money settles directly into your connected Stripe account; Stripe remains the source of truth for payment status.
Handle a deposit
- Select Capture on a payment marked Deposit held when the patient attends. The hold becomes a charge.
- Select Void when the hold should be released without charging the patient.
Refund a successful charge
- Select Refund on a successful payment.
- Choose Customer request, Duplicate, or Fraudulent.
- Select Confirm refund.
Export invoices
Select Export CSV or Export for FreeAgent, choose the last 7, 30, 90, or 365 days, then select Download. The export is limited to your practice's payments and invoices.