Comms health & WhatsApp volume monitor
Monitor scheduled, sent, and failed messages, WhatsApp volume, and patient reminders so your clinic can spot delivery problems early.
Open /practice/comms-health to watch scheduled messages, WhatsApp volume, reminder timing, and the test worker.
Check delivery health
The summary counts messages that are scheduled, in flight, sent, or failed. The queue shows each message's event, channel, planned time, fired time, and current status.
The page also shows how many WhatsApp messages each practice has sent in the last 24 hours. Set the daily limit under Settings → Integrations → WhatsApp to see progress, an 80% threshold warning, and a Limit hit warning.
Tune reminder timing
Reminder cadences are created for requirement and delivery events. For each row:
- Set the number of days after the requirement opens or delivery.
- Choose email, WhatsApp, or SMS.
- Turn the row On or Off.
- Select Save when the offset or channel changes.
The queue includes reminders for BMI, ID, consent, and refill journeys. Use Run worker now to process the current queue during a test; normal scheduled processing runs automatically.