What happens after I pay for an appointment?

Clineso shows your booking confirmation and your clinic can send confirmation by email or WhatsApp, depending on its settings.

Can I cancel my appointment?

Your clinic’s cancellation and self-cancellation settings decide whether you can cancel from the patient portal and whether a refund applies.

For patients

Booking & paying

Choose an appointment, check the price, pay a deposit or full amount, and receive confirmation from your private clinic.

After you qualify on the funnel, you land on /book/<slug> to pick a consultation slot and pay.

Picking a slot

Times shown are in your local time zone.
Slots reflect the clinician's real availability — booked slots disappear in real time as other patients book them.
If you don't see a slot you want, try the next week or pick the £30 Patient Unsure screening consult (faster, shorter).

Paying

Payment uses Stripe — your card details never touch the clinic's website.
The amount is set by the clinic per appointment type. The standard Slimming Doctor consult is the full programme fee; the £30 Patient Unsure consult is a 15-minute screening call to find out whether the programme suits you before you commit to a full course.
Stripe emails you a receipt automatically.

What happens after payment?

In sequence:

Your patient record is created (or matched if you already have one).
A magic-link email is sent so you can sign into the portal.
If your appointment is a video consult, a Zoom link is generated and emailed.
The clinic's WhatsApp / email cadence starts asking for the things the clinician needs to review your case (BMI photo, ID, signed consent).
You can now sign into the portal at /patient/dashboard to see status, upload, and message the clinic.

Refunds

If you need a refund, contact the clinic. The clinic issues refunds from their Stripe Dashboard and your payments.status flips to refunded in our system automatically — no double-handling required.

Mandatory fields

You can't pay if your record is missing key fields (name / DOB / address / phone). The server refuses the checkout to prevent the SureCart-era issue where parcels couldn't be shipped because addresses were incomplete.