For patients
Follow clear patient guides for Clineso bookings, payments, intake questions, documents, clinical updates, prescriptions, and delivery.
Guides in this section
Public lead funnel (qualifying quiz)
The pre-payment quiz: how eligibility is decided, and what happens after.
Booking & paying
Picking a slot, paying via Stripe, what £30 'Patient Unsure' means.
Post-payment intake (BMI, ID, consent)
Uploading the BMI photo, photo ID, and signing the consent form.
Traffic-light status
What the 🟢 🟡 🔴 lights mean and what to do when you see each.
Replying when your clinician asks for more info
How to answer follow-up questions or attach extra photos.
Reordering a medication
Short review form, what changes since last time, when to expect approval.
Tracking your delivery
Where to find your tracking link and what the statuses mean.
Invoices, GP letters, and consent forms
Downloading your invoice, opting in to a GP letter, signed-consent copy.
Uploading photos via WhatsApp
When portal upload isn't convenient, you can WhatsApp the photo.
Custom product intake forms
When a particular medication asks for BP readings or other extra data.